The Senior Managers and Certification Regime will undergo its final extension to all solo regulated* firms in December. We are working on a guide and other materials to assist firms.
Meantime, the FCA has published a video that you might find helpful.
The video can be accessed here.
* A solo regulated firm is a firm that is regulated only by the FCA (and not also by the PRA).



General Insurance – Complaints Handling
Alistair MacDougall Compliance complaints, FCA
The FCA has criticised complaints handling in some GI firms.