Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Mortgage Responsible Lending Update
Alistair MacDougall Compliance 2019, FCA, Mortgage, Switch, Update
The FCA has published the first summary of the discussions from the responsible lending implementation group.