Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
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The FCA is encouraging firms to ensure they are registered on Connect.
The FCA has stated its position on phoenixing type practices.
There is an ever increasing use of DFM solutions for client portfolios but many firms might not have authority to refer clients to a DFM.
The FCA has issued some further gudance for firms.
FCA letter to DB Transfer firms
Alistair MacDougall Compliance 2019, FCA, Pension, Pension Transfer
The FCA is writing to around 1700 firms requesting that firms review their transfer advice processes and report back.