Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Are passives the new benchmark?
Alistair MacDougall Compliance 2018, 2019, FCA, MiFID, Pension, PI
Costs are under close scrutiny by the FCA. What do firms need to consider?