Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



FCA publications on Consumer Investments
Alistair MacDougall Compliance 2020, 2021, FCA, Pension, Pension Transfer, PI, SM&CR, Update
The FCA has published three papers giving an insight on what the regulatory focus has been and is likely to be.