Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
ATEB Compliance offers compliance and regulatory advice.
ATEB Suitability provides report writing software for the financial services market.
The FCA has added to its published information relating to Consumer Duty to help firms with implementation. The most recent addition to the Consumer Duty webpages is an information for firms page to help firms implement the Duty. This explains more on the areas of the Duty that firms have been raising queries […]
The FCA has issued the following information. We have published a Consultation Paper with proposals to replace the FCA Financial Resilience Survey with a new regulatory return during 2023. In doing so, we aim to: reduce the administrative and financial burden that an ad hoc survey places on firms increase the quality and […]
Following the new Chancellor’s fiscal statement on 23rd September 2022 we have updated ATEB Suitability to incorporate the changes to the rates of Stamp Duty & Land Tax. The revised rates can be found in the optional Glossary of Terms when making Mortgage Recommendations. As always, our friendly support team are also available 9am – […]
A common feature of many file checks is missing or unclear client information. Missing information is generally due to the adviser not having raised the topic or asked the question but unclear information is often a result of a poorly designed fact find document. If the question you ask is unclear then the […]
Reminder for firms: Appointed Representatives (ARs) – Data Request
Lisa Cross Compliance 2022, complaints, Conduct, FCA
On 9th August 2022 we wrote regarding the changes coming to the Appointed Representative Regime specifically outlining the new rules for Principal firms, the two main areas of change and the outcome the FCA are looking for. The new rules will take effect on 8 December 2022. One of the two mains areas of change […]