Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



New Capital Resource Requirements – ATEB’s Final Warning!
Steve Bailey Compliance 2014, 2015, Mortgage, PI
We thought it would be prudent to send one final reminder regarding the change to the Capital Resource Requirements that come into force 31/12/13.