Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Consumer Credit: FCA Deadline & Do I Need Permissions?
Steve Bailey Compliance 2014, FCA, Mortgage
The deadline for full transition to the FCA is nearly upon us. Have you applied and are you confident of the requirements?