Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
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Consumer credit applications run into difficulties. Understand the requirements and start the application process early.
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Quarantine and Quality Control
David Anderson Suitability 2014, AtoZ
Are you adequately checking what you send out?