Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
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The FCA implements changes to pension transfer rules that potentially affect all IFA firms
After much deliberation and mind changing, it looks like new requirements are finally set to be implemented
Changes to complaints rules from 9th July 2015
FCA Webcast question and answer session
Insistent Clients
Steve Bailey Compliance FCA, Pension, Pension Transfer
In light of the recent pensions reforms, the FCA has clarified the ‘insistent client’ expectations