Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Pension Switches – a timely reminder
Alistair MacDougall Compliance ML, Pension, Switch
The regulator first published guidance on pension switching advice in 2009. It still applies yet firms do not always meet the requirements.