Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
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One of the FCA’s recent publications, Regulation Round Up, contained several interesting articles. Of course, Consumer Duty occupied plenty of space, but one of the articles that didn’t grabbed our attention. This involved censure of a firm and an associated FCA Final Notice issued on 12 May, but it was the numbers that really raised […]
In 1644, English judge Sir Edward Coke was quoted as saying: “For a man’s house is his castle” and this may indeed still be the case, but rising costs and the currently turbulent mortgage market might make securing borrowing easier said than done! In recent weeks the Skipton Building Society broke ranks and offered a […]
At a recent compliance seminar, there was much discussion about adviser fees in light of the imminent Consumer Duty requirements. The seminar (not run by ATEB!) covered much of the Consumer Duty ground quite well but the topic of adviser fee scales was not, in our view, entirely on target. See below. Comments from […]
A high proportion of advice firms operate a largely recurring income model and with this comes the obligation to conduct client reviews. This is a subject that raises its head frequently with firms, especially with Consumer Duty considerations. Reviews are nothing new but when MiFID II came into effect on 3rd January 2018 it introduced […]
Bed and ISA – not so straightforward anymore?
Lisa Cross Compliance 2022, Conduct, PI
Benjamin Franklin once said: “In this world nothing can be said to be certain, except death and taxes”. You could possibly add change to this, but the statement is indubitably as true now as it was then. And from a tax perspective, the reduction in the Annual Exemption Allowance (AEA) for Capital Gains Tax (CGT) […]