Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Pension Transfer Advice – FCA’s latest findings
Alistair MacDougall Compliance 2019, FCA, Pension, Pension Transfer, PI
The FCA has published its latest findings on the quality of transfer advice. It does not make happy reading …