Financial Promotions Case Studies
The FCA has produced two short videos of the various products it regulates, and the common mistakes firms make while promoting their products. The videos illustrate the FCA’s expectation and highlight the need for promotions to be clear, fair and not misleading regardless of the media used. These videos, as well as other information about financial promotions, can be found here.
Consumer Vulnerability Webinars
The FCA’s recent Consumer Vulnerability and Consumer Duty Webinars are available to view on demand.
Watch Consumer Vulnerability to learn about the regulator’s Vulnerability Guidance and the role firms play in ensuring customers are treated fairly.
Watch Consumer Duty to learn about what the Duty would require of firms and what outcomes consumers should be able to expect from financial products and services.
Consumer Duty: It’s a matter of Principle
Huw Reynolds Compliance Conduct, FCA, PI, protection
Apologies for the Consumer Duty overload but unless you’re taking a regulatory sabbatical, this is very much a hot topic. There are in excess of 50 FCA Handbooks (rules and guidance). You cannot be expected to be conversant with all of them, but you should have a good handle on the key ones, such […]