Guide to dealing with clients under Powers of Attorney
This guide is intended to help firms understand what the law requires of them when dealing with powers of attorney. As part of the UK Regulators Network (UKRN), the FCA is encouraging policy makers in financial services and utility companies to use this guide when reviewing how they engage with customers who do not make their own decisions.
The guide helps firms to learn about deputy court orders and different types of power of attorney, including lasting powers of attorney and enduring powers of attorney.
It has been produced by the Office of the Public Guardian in partnership with the UKRN, Ofcom, Ofwat, and Ofgem, as well as us.
You can access a copy of the guide here.
Consumer Duty – the shape of things to come?
Paul Jay Compliance 2021, complaints, Conduct, email, FCA, Pension, Pension Transfer, PI, platform, Register, Switch, transfer, Xplan
In its numerous publications prior to the implementation of Consumer Duty, the FCA promised that it would be more proactive and take a forward looking view, rather than acting with the benefit of hindsight – something for which it has received criticism previously. We’ve been waiting to see how this would pan out and didn’t […]