Alternative Dispute Resolution (ADR) Effective 9 July 2015

This is a reminder that the ADR rule changes come into effect on 9 July 2015. Please see our news article here.

These changes alter the way that you must deal with complaints from this date and include extensive changes to the final outcome letter, which must now include prescribed wording.

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

All complaints received on or after 9 July 2015 must be treated in accordance with the new rules.

Action Required By You

ATEB has updated its complaints handling procedures and templates. These are available to ATEB clients via the member’s area of our website.

Please update your procedures and templates accordingly.

Clients should discuss any issues directly with their nominated ATEB consultant.

Alternatively contact us here.

About the Author

Steve is an ATEB Director and has a deep understanding of all matter regulatory, built up over his 30 years + in the industry. With a training background and a technical brain, he overseas numerous complex projects and client implementation work.

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