Handling complaints during the COVID-19 emergency
The FCA has outlined its expectations of firms in relation to complaints handling.
Market downturn – communicating with clients
What should you tell clients about their investments in the current emergency?
Schemes to issue transfer warning
The Pensions Regulator has issued new guidance to schemes.
If it’s not written down, it doesn’t exist
A timely reminder of the need for advice to be documented comprehensively.
GDPR – two years on